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Volunteer Engagement Associate

Lake Bluff, IL

Description

Position: Volunteer Engagement Associate

Hours of Employment: 8:30 AM-5:00 PM | Monday-Thursday, 7:30 AM-4:00 PM | Friday

(Occasional weekday evenings and weekends required)

Work Location: In-person

Salary Range: $45,000-$55,000, based on experience

Immediate Supervisor: Senior Manager of Volunteer Engagement
Employment Type: Full-time | Non-Exempt

Position Overview: NCCP is seeking an energetic and outgoing new member of our team who will help enhance and expand our volunteer engagement efforts. They will support the organizations efforts to recruit and deploy more than 4,000 volunteers annually and will oversee volunteer administration.

 Primary Job Responsibilities:

  • Source and recruit volunteers through various techniques including community-based relationship building, databases, emails, and social media
  • Respond to volunteer inquiries, such as emails, web form submissions, and sign-up forms
  • Schedule phone calls and meetings with prospective volunteers to collect information on skills, interests, and availability
  • Work with NCCP team to onboard, train, deploy, and steward volunteers
  • Actively manage and share weekly volunteer schedule
  • Actively communicate program and event information and engagement opportunities with volunteers
  • Enter and track volunteer leads in Salesforce CRM
  • Input and update volunteer records and activity in Salesforce CRM
  • Manage and track volunteer touchpoints in Salesforce CRM, such as volunteer birthdays and anniversaries 
  • Input, track, and monitor volunteer shifts and attendance in Salesforce CRM 
  • Ensure volunteer-related data is complete and accurate
  • Support on and off-site volunteer programs, projects, and events

Required Skills and Qualifications:

  • 1-3 years of experience with Salesforce CRM and VMS, or similar platform
  • Highly Proficient in Microsoft Excel, and proficient with full Microsoft 365 suite including Outlook and Teams
  • Excellent verbal and written communication skills
  • Strong organizational and administrative skills
  • Detail oriented and self-motivated
  • Strong customer service orientation

Preferred Skills and Qualifications:

  • Two-year or four-year college degree 
  • Bilingual Spanish/English 
  • Previous experience in volunteer-related role
  • Previous experience in planning and leading events
  • Strong interpersonal skills

Expectations of all Employees:

  • Work in collaboration with the broader organization to facilitate school, community, and volunteer programs and events (NOTE: Must be able to remain in a stationary or mobile position, as the shift demands, and move equipment/supplies weighing up to 50 pounds.)
  • Develop and nurture appropriate relationships with all stakeholders
  • Maintain NCCP standards of professionalism 
  • Actively participate in all trainings and workshops 

Employee Benefits:

  • Ongoing training and professional development
  • Generous paid time off
  • Health benefits with multiple plan options (BCBSIL HMO and PPO)
  • Vision benefits
  • Dental benefits
  • 401K with company matching
  • Life insurance 

Equal Opportunity Employer:

North Chicago Community Partners provides equal employment opportunities to all Employees and Applicants for employment and prohibits discrimination and harassment of any type. The policy applies to all terms and conditions of employment, including, recruiting, hiring, placement, promotion, termination, compensation and training.

North Chicago Community Partners was founded in 2008 to help address the negative effects of inequitable school funding in North Chicago and raise awareness of the need for educational opportunities for all children. For 16 years, NCCP has leveraged the resources of corporate partners and volunteers to provide a menu of programs and services that complement classroom instruction, enhance student learning, and support whole child and family development. 

NCCP’s unique community school model operates in all of the traditional public schools in North Chicago Community Unit School District 187 (D187). NCCP is supported by 4,000 volunteers, 50 community partners, and a diverse and dedicated team of 40 employees. All of NCCP’s employees, partners, and volunteers have made a conscious decision to work alongside principals and teachers and to fight for equitable educational opportunities. 

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